Terms of Use

Kadaleo is one system for a small business. It builds and hosts an AI-generated website with online booking; publishes to Instagram, Facebook Pages, Threads, X, TikTok (video), Pinterest, YouTube and Telegram channels with your approval; runs an AI agent that replies to your customers in WhatsApp, Instagram DM, Messenger, Telegram and email; keeps an Inbox, a CRM and bookings with Google Calendar sync; issues invoices and payment links and takes deposits and refunds through Stripe (cards and MB WAY); sends consent-based rebooking and feedback emails; offers an owner assistant (Business Coach) and team roles; and provides a dashboard in English, Russian and Portuguese.

To use most of the Service you need an account.

You can create an account and prepare your setup before you choose a plan. The trial lasts 14 days, unless we agree a longer one with you in writing, and starts when you start your first website build. It needs no card, each owner gets one trial, and it never turns into a paid plan by itself: a paid plan starts only when you subscribe. If you subscribe during the trial, the first payment is taken when the trial ends; in its last two days it is taken when you subscribe, the trial then ends early and the first paid month starts that day. The step before payment shows which applies, with the amount and the date of the next payment. During the trial, publishing, online booking, AI replies, AI generation, automations and social publishing work within these limits: 50 AI content pieces, 100 AI replies to customers, 1 website build and €3 of Premium Usage for images, video and WhatsApp. The €3 is for the trial only: it ends with the trial, does not carry over and is never paid out. Buying or connecting your own domain needs a paid plan. When a trial or a paid plan ends without a new plan, the account moves to the free plan. What each paid plan includes each month is listed on the pricing page, kadaleo.com/pricing. On the free plan:

When you cancel, started periods, unused allowances and the monthly Premium Usage amount are not refunded, and purchased Premium Usage is not refunded when you close the account yourself. We refund the unused prepaid part of your subscription and your unused purchased Premium Usage if we end the agreement without cause, or if you end it because of our material breach, because a change materially reduces core paid functionality, or because you do not accept a material change to these Terms. If we end the agreement because of your material breach, we refund unused purchased Premium Usage after deducting any amounts you owe us. Premium Usage given as a bonus, promotion or trial is never paid out. The rights the law gives you if we fail to perform are not affected.

Prices exclude VAT. We charge VAT as the law requires, including reverse charge for a verified EU VAT number. You must keep your tax details correct. Invoices are issued electronically.

Domains are registered through our registrar in your business's name. The annual fee is paid in advance and is not refundable. Domains renew automatically unless you switch renewal off. You may transfer a domain out at any time, and it stays yours after the agreement ends. Buying or connecting a domain needs a paid plan; a domain already connected stays connected when a trial or a plan ends.

When you take payments from your own customers through Kadaleo, you are the seller and the merchant of record. Stripe's Connected Account Agreement applies to your Stripe account. Refunds, chargebacks, Stripe fees and taxes on those sales are yours. Kadaleo does not hold your customers' funds.

For personal data we process on your behalf, the Data Processing Agreement forms part of these Terms. For personal data we use as a controller, see the Privacy Policy.

You agree not to use the Service to:

The Service connects to platforms you choose to link: Meta (Instagram, Facebook, Threads, Messenger and WhatsApp), TikTok, Pinterest, X, Telegram, YouTube and other Google services, and Stripe. You must comply with their terms and policies, including the Meta Platform Terms, the WhatsApp Business Terms and Messaging Policy, TikTok's terms and developer rules, the Google APIs Terms of Service, and the terms of X, Pinterest and Telegram. If you connect a YouTube channel, Kadaleo publishes to it through YouTube API Services, and by using Kadaleo's YouTube features you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). A platform may limit or withdraw access at any time, and we may disconnect an account that a platform flags. We are not responsible for a platform's own decisions, availability or behaviour, which are outside our control. This does not reduce our responsibility for the features we provide, for the providers we choose, for how we integrate and configure them, or for how we protect your data.

You keep ownership of the content you provide (business information, photos, text, customer data) and of the content generated for you through the Service. You give Kadaleo a licence to host, process and display it, and to share it with our providers, only as needed to provide, secure and maintain the quality of the Service. We do not sell your content or your customers' data, and we do not use them to train AI models.

Kadaleo uses AI to draft website copy, social posts, chat replies and business recommendations. AI output can be wrong and is not professional advice. You decide where automated replies are used (switched on or off per channel), you approve social posts before they are published, and you can take over any conversation. Kadaleo itself tells your customers that they are talking to an AI assistant: in the first message of a conversation (and again after 30 days), in a footer on emails, and on public comment replies the assistant posts by itself. You may not hide or remove that notice. Images and videos that Kadaleo generates carry a machine-readable marking in the file that they were made by AI (the IPTC “digital source type” metadata), and a video Kadaleo publishes to TikTok or YouTube is also flagged as AI-generated there. Some networks strip file metadata on upload, so a visible label, where the law requires one, remains your responsibility. You must review content that needs your approval. As between you and Kadaleo, you own the output to the extent the law allows.

The Kadaleo platform itself, including its software, design, branding and underlying technology, is owned by Kadaleo and protected by intellectual property law. These Terms give you no rights to our trademarks, source code or platform design beyond what is needed to use the Service normally.

If you give us feedback, we may use it without obligation to you.

Beta and preview features are provided as is, may change or end at any time, and may carry separate conditions shown with the feature.

We do not promise uninterrupted service or a service level. We may schedule maintenance windows. Support is by email and in the app.

In line with the EU Data Act, you can switch to another provider or leave Kadaleo with no switching fees, and we never ask for more than two months' notice: you can leave at the end of any paid period. To switch, tell us in the app or at legal@kadaleo.com. During a transition period of up to 30 days the Service keeps running and we give you reasonable help to move. You can export your data at any time in Settings under Export your data: a ZIP file with your data in JSON, your customer list in CSV and links to your photos and videos. The export stays available for 30 days after the agreement or the transition period ends. To leave completely, cancel your plan and close the account in Settings under Close account: AI replies and sending stop at once, and during those 30 days you can export your data or cancel the closure. The data is then deleted, as described in the Privacy Policy.

The Service is provided as is and as available. We do not guarantee that it will be uninterrupted or error-free, or that AI-generated content will always be accurate. To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. This does not affect our duty to provide the features described for your plan with reasonable care, or any liability that the law does not allow us to exclude.

For our contractual liability for ordinary negligence, our total liability for any claim relating to the Service is limited to the greater of the fees you paid us in the 3 months before the event giving rise to the claim and €100, and we are not liable for indirect loss or lost profits. We are not liable for the loss of data that you could have restored from your own export; this does not limit our duty to keep data secure or our liability for breaching it. None of these limits applies to liability for intent or gross negligence, including that of the people and providers we use to perform the Service; for death or personal injury; to non-contractual liability that the law does not allow to be limited; to the rights of data subjects under the GDPR; or to anything else the law does not allow to be limited or excluded.

You will indemnify Kadaleo against third-party claims, and the losses and reasonable costs that follow from them, to the extent they are caused by your content, your messaging and consents, your breach of a connected platform's terms, or your breach of these Terms. This does not cover a claim caused by Kadaleo's own breach or fault; where both of us contributed, each bears its own share. We will tell you promptly about a claim, let you take part in its defence, and not settle it in a way that binds you without your consent.

These Terms are governed by Portuguese law. For disputes between you and Kadaleo arising from these Terms, the courts of the Comarca da Madeira (Funchal) have exclusive jurisdiction, as far as the law allows such a choice. This clause does not bind the people whose personal data we process, does not limit anyone's rights under the GDPR or the powers of supervisory authorities, and does not override mandatory law or the Standard Contractual Clauses where they apply.

We may update these Terms. For a material change we notify you by email or in the dashboard at least 30 days before it applies, and the new text is on this page from that moment. If you do not accept it, you may end the agreement before the change applies, and we refund the unused prepaid period and your unused purchased Premium Usage. If you have not ended the agreement by then, the new version applies from that date.

These Terms are written in English, and the English version prevails. The Russian and Portuguese versions are translations for convenience.