Data deletion | Kadaleo

Use these steps to delete the data Kadaleo holds about you, including data received from Meta (Instagram, Facebook, Threads, WhatsApp, Messenger), TikTok, Pinterest, X, Telegram, Google and YouTube. The same steps are in the Privacy Policy under How to delete your data.

1. Steps

To delete everything a business holds in Kadaleo, its owner closes the account in Settings under Close account. AI replies and sending stop at once, the data can be exported and the closure cancelled for 30 days, and then everything is deleted; it leaves our rolling backups within 35 more days. Invoices and tax records are kept for the legal period. You can also ask us to erase your personal data without closing an account, as in the email step below.
Disconnect the account in Kadaleo (Social media, Accounts). Its access tokens are deleted at once. For TikTok and YouTube this also revokes our access with the platform.
Remove Kadaleo in the platform's own settings, for example Facebook or Instagram Business Integrations, or the third-party access page of your Google account (myaccount.google.com/permissions).
Email legal@kadaleo.com with the subject Data deletion. We confirm within 7 days and delete within 30 days. YouTube data is deleted within 7 days.
What we keep: invoices and tax records for the legal period, and the records we need to honour a request to stop messaging you. Posts already published stay on the platform.

2. What to include in your email

The subject: Data deletion
Your Kadaleo account email, or the name of the business whose website or inbox you used
The platform and account name, if you want only one platform's data deleted
Do not send passwords or access tokens

3. Deleting on the platforms

Deleting data in Kadaleo does not delete anything on Meta, TikTok, Pinterest, X, Telegram, Google or YouTube. Posts and videos already published stay there, under each platform's own policy; delete them on the platform if you want them removed. Requests to delete data that you make to Meta (Facebook, Instagram, Threads) reach us automatically: we disconnect the matching account, delete the data we cached from Meta, and show the result at kadaleo.com/data-deletion/status under the confirmation code Meta gives you.

4. If you are a customer of a business

If a business uses Kadaleo and holds your data, for example because you wrote to it on WhatsApp or booked on its website, ask that business first. It is the controller of that data. We forward the requests we receive and help the business answer them.

Who we are and how to contact us

Kadaleo is a trade name of Daniyar Urazov, sole trader, NIF 311834230, Caminho do Amparo, 9000-705 Funchal, Madeira, Portugal. Contact: legal@kadaleo.com.

Privacy, data protection and legal requests: legal@kadaleo.com. General questions: info@kadaleo.com.