Help Center
Answers to the questions owners ask most.
How does Kadaleo work?
You describe your business and add your services and photos. Kadaleo builds a website you can preview in a few minutes, and the same details are used by the customer agent, the CRM, bookings and social media. You approve what gets published.
What can I do before choosing a plan?
During the trial, publishing, online booking, AI replies and automations are on within the trial limits, and no card is needed. The trial starts with your first website build. If it ends without a plan, your site and online booking stay online on the free plan, up to 100 bookings over the life of the account, cancelled ones included; you can add or import customers by hand until you have 100, and customers who write to you or book online are always added, while AI replies, automations, social publishing, invoices and AI generation pause.
How much does it cost?
Monthly plans for businesses and professionals, with VAT added where it applies. Each plan includes AI allowances and Premium Usage; domains are charged separately. See pricing
Which channels does the agent answer in?
WhatsApp, Instagram Direct, Facebook Messenger, Telegram and email. Each channel has its own switch; availability depends on the provider account and its permissions.
Is there an AI chat on my website?
No. Your website takes online bookings. The Kadaleo agent answers in your messaging channels.
How does the AI agent work, and where are its limits?
The agent answers your customers in your connected channels only from the facts you keep in Kadaleo: services, prices, durations, hours, policies and your FAQ. It is instructed not to invent prices or availability, and a reply with a price that does not follow from your price list or your facts is not sent; the conversation comes to you instead. It tells every customer they are talking to an AI assistant, and it hands the conversation to you when it cannot answer, when the customer asks for a person, or when it is unsure. Like any AI it can still make mistakes, so keep your facts up to date and look at the conversations it hands over. It does not give medical, legal or financial advice. You switch it on or off per channel and can take over any conversation at any time.
I already have a website. Can I keep it?
Yes. Add the Kadaleo enquiry form to your site and every submission lands in your Inbox and CRM. You can have Kadaleo build a site later.
Can I use my own domain?
Yes. Buy a domain through Kadaleo or connect one you already own; HTTPS is set up for you. Domains are charged separately.
What happens if I cancel?
You cancel in Settings, under Plan & usage, through Stripe's secure portal. Your plan runs to the end of the paid period, your site stays online for 14 more days after that, and nothing you made is removed. You can export your contacts as a CSV file.
How do I get help once I'm a customer?
Open Help in your dashboard. Ask Kadaleo answers using the page you're viewing, and Report a problem opens a support case with that page attached. The owner or a manager can open and follow support cases.