Online booking through WhatsApp for a salon, step by step
Clients often ask a salon the same thing on WhatsApp: do you have a time on Saturday, and how much is it? This guide shows how to set up the Kadaleo agent so that message ends in a booked slot, using what the product does today. It builds on the AI customer agent and on online booking and payments. For the general WhatsApp setup, see the WhatsApp guide.
Step by step
Write your services as a menu
Add every service with its price and duration. A cut, a colour and a manicure are different lengths, and the agent offers times that fit the service the client asks for.
Set your people, resources and times
Set up your staff and resources, such as chairs or rooms, and your available times. Open slots with the right person or resource are what the agent books.
Connect WhatsApp and switch AI replies on
Connect your WhatsApp account as a messaging channel, then switch AI replies on for it. Other channels can stay off. The channels and accounts page lists them all.
Put your rules in the facts
Write down your policies, such as lateness and cancellation, with your FAQ and a few example replies in your own tone. The agent answers from them.
Send yourself a test message
Write to your own number as a client would, with a question and a request for a time. Check the reply in your Inbox, where every agent reply is marked.
A client writes, the agent offers times
The agent answers in the language the client writes in, understands voice messages, and offers open slots. When the client picks one, it books it. The booking becomes a contact with its history and a deal, and the WhatsApp conversation joins the same contact.
Take a deposit and keep control
Send a payment link or ask for a deposit through Stripe, with cards and MB WAY. The agent hands the conversation to you when it cannot answer or the client asks for a person, and you can take over any conversation.
Before you start
A Kadaleo account
Create your account and build your site. Your trial starts with the first build and needs no card: publishing, online booking, AI replies and automation are all on. Without a plan, your site and online booking stay online on the free plan, up to 100 bookings over the life of the account, cancelled ones included; you can add or import customers by hand until you have 100, and customers who write to you or book online are always added.
Your WhatsApp account
WhatsApp is one of the messaging channels the agent answers in. Availability depends on the provider's account and permissions.
Your services and times
Services with prices and durations, staff and resources, and your available times.
What it connects to
WhatsApp is the channel in this guide. Payments use Stripe, and bookings can use Google Calendar. The same agent also answers in Instagram Direct, Facebook Messenger, Telegram and email.
Good to know
- Each channel has its own on/off switch for AI replies. Availability depends on each provider's account and permissions.
- The agent answers from the facts you give it. It is instructed not to invent prices or availability, and a reply with a price that does not follow from your price list is not sent; the conversation comes to you instead.
- Premium Usage, the monthly amount included in each plan, covers WhatsApp among other premium actions. See pricing for the current plans.
- Your website has no AI chat. It takes online bookings, and the agent answers in your messaging channels.
How it fits the rest of Kadaleo
- How to set up an AI agent on WhatsApp: The general setup of the agent on WhatsApp.
- Booking software and AI replies for beauty salons: The whole salon day in Kadaleo, beyond WhatsApp.
- How to take deposits and payment links: Take a deposit or a payment link for the booking.
- How to sync online bookings with Google Calendar: Show when you are busy elsewhere and get bookings in your calendar.
Pricing
Kadaleo plans start from €49 per month + VAT. The trial needs no card, and your site and online booking stay online on the free plan after it. See pricing
Common questions
Can a client book a specific stylist?
The agent books open slots with the right person or resource from the staff and resources you set up. When a client asks for a person, it can hand the conversation to you.
What if the client sends a voice message?
The agent understands voice messages in many languages and replies in writing.
Will the client know it is an AI?
Yes. The agent tells every customer they are talking to an AI assistant, and every agent reply is marked in your Inbox.
Can I switch it off?
Yes. Each channel has its own on/off switch for AI replies, and you can take over any conversation at any time.
What can I do before choosing a plan?
Create your account and build your site. Your trial starts with the first build and needs no card: publishing, online booking, AI replies and automation are all on. Without a plan, your site and online booking stay online on the free plan, up to 100 bookings over the life of the account, cancelled ones included; you can add or import customers by hand until you have 100, and customers who write to you or book online are always added.